Our services are tailored to meet your individual needs

We provide care in partnership with the people who use our service their relatives and other service purchasers. We work alongside health authorities and local council authorities to provide cost effective high quality care. Care can be purchased privately or via direct payments or personalised budgets. No matter how your care is funded we can work with you to provide the service you need.

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If you require services on a public holiday, overnight services or live-in services, please call 01772 325350 so we can discuss prices with you.

Frequently asked questions

Does having home care result in a loss of independence?

No. Our belief is that independence is being in control of your decisions. Having in home care services means being in control of your activities and retaining as much independence as each situation allows. Many of our clients just need a little help to continue living a safe and productive life while some might be recovering from a fall or surgery, or other condition. Regardless of your situation, our goal is to enable you the best possible outcome while being in control of your care and daily decisions.

How can I trust a care worker in my home?

Just like nurses and doctors, Care professionals have chosen a career in compassionate care of those in need. The Mosaic Care Group implements a proprietary Care Assure Screening System which includes a comprehensive background check and screening for compassion, identity, integrity, and competence. Less than 5% of all applicants meet our stringent screen.

How does The Mosaic Care Group attract the best care professionals?

Our Golden Rule states ‘We will not refer a carer into your home that we would not welcome into our own home.’ This high bar was set by our founder and is the backbone of our mission. Similar to any working professional, carer are attracted to organisations that have trust, compassion, stability, and hope. We encourage you to meet one of our local Directors or Referral Specialists as they will treat you with as much compassion and dignity as they afford.

What if we don’t like our carer?

Contact us and we’ll refer another carer quickly at no additional referral cost.

Will we have a choice in selecting the carer

Our CarePairing Process works with each family to understand what unique skills and personality are desired in a carer. Feedback from satisfied clients usually indicates that a personality match is the #1 factor in a carer match, so we highly encourage client input. We will then make a referral based on our experience and your input.

What is the process of finding a carer?

We make the process of finding a carervery simple and prompt using our QuickCare Placement program. Give us a call and we’ll conduct a brief phone discussion to understand your needs. We then can meet anyone involved in selecting and paying for care at your home for an in-home needs consultation. Within 24 hours of that visit we are usually able to refer a care professional to your home. Our team continuously screens carers beyond current demand to give you quick access to the best carers in our community.